Tesla Service Mode: How to Access It and What It Does

June 1, 2024

By Karan Singh

Tesla's Service Mode

Not a Tesla App

Tesla ships a very detailed and comprehensive diagnostic and repair utility that is available in-vehicle, without requiring external plugs, adapters, or computers. It helps both Tesla and 3^rd party technicians service Tesla vehicles far more efficiently.

Who Can Access It?

Unlike many other vehicle manufacturers, who require OBD-2 ports, service subscriptions, and other external utilities, anyone can access Tesla’s service mode. All owners and 3^rd party technicians can access Service Mode by simply entering a special mode in the vehicle.

What Features Does It Have?

Service Mode is a special hidden app in the vehicle that provides various diagnostics tools that let you test various vehicle subsystems and components. Remember that if you’re exploring service mode on your own, you’ll want to be careful. Many of the features kept inside Service Mode are intended for debugging or repair – and not for the average user, however, Tesla provides a very user-friendly interface.

The options available will vary based on the vehicle and the systems available in that vehicle. For example, the Model S will have a diagnostic tool to troubleshoot its door handles, while the Model X will have one for its falcon-wing doors, but most tools will apply to a wide range of vehicles.

The Vehicle Info section of Service Mode

Not a Tesla App

How to Access Service Mode

Tesla’s Service Mode is accessible via the touchscreen with just a few taps. Go to the vehicle controls button (the car icon), and tap the Software tab. After that, locate the vehicle model badge, (e.g. MODEL Y Long Range), directly beneath the vehicle image.

Tap and hold the word “MODEL” for 2 seconds, until you see a small ripple then let go. A menu and on-screen keyboard will pop up, prompting for an access code. Type the access code “service”.

Once you do this, it will bring up the SERVICE menu and a new app in the dock that’s red with a wrench. The entire display will also have a red border around it, indicating the vehicle is in Service Mode. Do NOT drive the vehicle in Service Mode, as many safety features are disabled while Service Mode is active.

How to Exit Service Mode

Once again, you can disable Service Mode from the primary display. If you’ve gone into another app, locate a bright red icon with a wrench in the dock or in the All Apps menu.

Once you bring up the Service Mode app, tap on the last icon in the left column. It’s red and shows a door with an arrow. Simply tap and hold this icon for several seconds to exit Service Mode. You’ll know once Service Mode is exited because the red border around the screen will be removed.

If you can’t find the Service Mode app, start Service Mode again by going to Controls > Software and holding the badge icon to enter Service Mode mode again. Once you’re back in the menu, tap and hold on the red exit icon.

Vehicle Info

Tesla breaks Service Mode into various sections which we’ll go through below. The Vehicle Info section provides most of the same information available in the vehicle’s Software menu, showing you things such as VIN, Autopilot computer, software version and more. At the bottom, you also have access to Service Alerts, Service Settings, Software Reinstall, and a Touch Screen check to confirm your display is working correctly. There is also a button for Additional Resources, which takes you to your vehicle’s Service Guide online.

Driver Assist

This tab has two menus – Cameras and ECU. The Cameras menu provides nominal information on the vehicle cameras, including pitch information – useful for technicians working on the windshield. You can also clear camera calibration from here – but you can also do that within the regular vehicle menus and get a full preview of all cameras.

The ECU tab provides information on the vehicle's electronic control unit and GPS/GNSS.

Infotainment

Infotainment section of Service Mode

Not a Tesla App

The Infotainment tab has two menus – Connectivity and Software. The Connectivity menu provides information on Wi-Fi and Cell connectivity and the status of the vehicle’s modems. You can run tests on either modem from here.

The Software tab provides information on the vehicle’s downloaded software and backup banks. Here, you’ll see that both the infotainment and Autopilot systems have 2 side-by-side banks – one keeps the previous update. Map info is also available here. These will be blank or display “—” while updating.

High Voltage

High Voltage section of Service Mode

Not a Tesla App

The High Voltage section is one of the most useful menus – it provides you with the ability to conduct Battery Health tests. The UI here provides information on the entire high-voltage system, including the battery, inverter, motors, vehicle charger, as well as the contactor and high-voltage pyro fuse.

The second tab in the high voltage menu displays the temperature of the battery and details on connected charging apparatuses.

Low Voltage

The Low Voltage system is all the other electronics in the car, and it provides information on the various low voltage components, including the 16v Lithium-Ion (or 12v Lead-Acid, for older vehicles).

This UI is drastically different in the Cybertruck – where it does not run on 16v, but rather 48v.

The last piece of the Low Voltage UI is Homelink. If you purchase Homelink – an add-on module – Tesla will install it for you. If you choose to install it yourself, you can commission the Homelink module through this menu. In the menu, you can also see how many devices are programmed and how many codes have been transmitted with HomeLink.

Thermal

The Thermal menu displays the status of the HVAC system, as well as the battery’s portion of the loop. It’s one of the coolest-looking menus since its animated.

It provides options for self-tests, as well as several options for the coolant and thermal pumps. This UI is for vehicles with heat pumps – legacy vehicles will have an A/C compressor and resistive heating.

This is also where you can view the status of your cabin and HEPA filters, and you can see if they need to be replaced.

The Thermal Menu on 2024.14

Not a Tesla App

Chassis

The Chassis menu provides you with steering options – and the ability to view or adjust your steering wheel offsets, look at suspension information on the Model S and X, re-calibrate the steering column, and confirm each of the buttons on the steering wheel and its stalks are working as expected.

It also provides you with some details on the vehicle’s brakes – showing some test and brake bleed options. An option for Brake Burnishing option is also available here.

Closures

The closures menu shows the status of windows, or automatic doors as well as the status of the front and rear defrosters. You can recalibrate each window and confirm it’s working properly. On the Model S it displays information on the automatic door handles, on the Model X it has a test for the gull-wing doors and for the Cybertruck you can test the tonneau cover.

Safety & Restraints

Safety & Restraints section of Service Mode

Not a Tesla App

This menu simply displays the status of airbags, seat restraints, occupancy sensors and the pyro fuses in them, letting you confirm that each item is working properly and doesn’t have any faults.

Service Mode+ and Toolbox3

Of course, Tesla does have their own way of getting even more data than what is provided in Service Mode, through Service Mode+ and Toolbox3 – a subscription-access service similar to other vehicle vendors.

Service Mode+ is an additional set of tools that are internal to Tesla and require a Toolbox3 setup and subscription to access. It provides further information to fleet owners, collision centers, and Tesla technicians to diagnose and repair vehicles, as well as providing the capability to easily enable or disable Service Mode on vehicles remotely.

Toolbox3 is a subscription service that Tesla offers 3^rd-party technicians and collision centers for around $3,000 per year or a hefty $500 for 30 days. Toolbox3 is installed on a computer and uses a special vehicle interface cable connected to the vehicle. If you’re a technician looking for details on how to set up or use Toolbox3, Tesla’s Online Service Manuals provide a per-vehicle and per-hardware spec guide on how to set it up.

Tesla Robotaxi to Expand Service Area / Geofence This Weekend

July 10, 2025

By Karan Singh

Tesla's Robotaxi initial service area

Not a Tesla App

Last night on X, Elon Musk confirmed that Tesla will be expanding the service area for its Robotaxi Network pilot in Austin, Texas, this coming weekend. This is the first official confirmation we’ve had of a date for expansion, following news that Tesla is hiring more Vehicle Operators and plans to expand the Robotaxi supervisor ratio in the coming months.

This is a sign of Tesla’s confidence in the Robotaxi pilot program and its current FSD builds.

Expanding to a larger service area in Austin this weekend
— Elon Musk (@elonmusk) July 10, 2025

Confirmation of Validation

The announcement confirms the sights we’ve been seeing of Tesla’s engineering validation vehicles focusing on areas outside the initial geofence. This public test shows that Tesla was likely finalizing FSD builds and gathering the necessary safety data to push the boundaries for the service, and this upcoming weekend’s expansion will be the first direct result of that work.

Given the increase in service zone size, this expansion will also likely include the addition of more vehicles to the initial Robotaxi fleet of approximately 20 vehicles. We expect the new number to be anywhere from 30-50 vehicles serving both the original and new areas, combined, based on Tesla’s previously expected rollout schedule.

What to Expect

While the exact new boundaries haven’t been released, it is almost certain that the expansion will include the South Congress Bridge and the downtown core areas of Austin. Expanding into a dense urban zone will include more complex intersections, heavy pedestrian traffic, and a unique road layout. That is a major vote of confidence for Robotaxi FSD’s capabilities.

The expansion will also help Tesla to close the service area gap with Waymo, its primary autonomous competitor in the city. This quick expansion is a sign of just how scalable Tesla’s vision-only approach is, versus Waymo’s arduous and drawn-out mapping processes.

We also expect that with this first service zone expansion, Tesla will continue to invite more people to its Robotaxi Network in the coming weeks. Tesla has already sent out various rounds of events, as they’ll need users to continue using the system. If you’re waiting for an invite, it may be time to start getting excited about the next rollout.

Musk: Grok AI Arriving in Teslas Next Week

July 10, 2025

By Not a Tesla App Staff

Greentheonly / Not a Tesla App

We’ve been hearing about Grok, xAI’s AI assistant, coming to Teslas for almost two years now, but this is finally coming to fruition soon. XAI unveiled Grok 4 last night, but the entire stream didn’t mention Teslas. However, Musk later posted on X that Grok will arrive in Tesla vehicles “by next week.”

Between leaks and the Grok mobile app, there’s a lot we already know about Grok, but there are a few missing pieces that will be cleared when it finally arrives.

Next Week, or Next Next Week?

Musk said that Grok would arrive by next week, meaning it could arrive before then. However, based on how Musk typically states Tesla timelines, there are a few things to consider that give us a better idea of what to expect.

First, whenever Musk posts a Tesla timeline on X, he typically means when it’ll be released to employees and not a public release. Expect this to be the same thing.

Tesla releases software updates to employees first for a final round of testing before starting a gradual release to the public. Sometimes issues are found, especially with FSD updates, and the update needs some fixes before being released publicly. So expect employees to get it by next week, and not necessarily normal Tesla owners.

The second part to this is that Tesla always rolls out their updates gradually, so when it does finally arrive, it’ll only be available on a small percentage of vehicles. Tesla will gradually monitor issues and logs, continuing the rollout as long as no major issues are found.

Which Software Update?

The entire Grok UI was already included in software update 2025.20, but it’s not exposed to users. Typically, a new feature like Grok requires a vehicle update to be added; however, this version may be different, as it’s locked behind a server-side configuration.

The Tesla app was recently updated to support logging in to Grok, so it appears that all or most of the necessary pieces are already in place.

Tesla likely has the ability to enable it for all supported vehicles with a simple switch. However, we feel more confident in it being rolled out in Tesla’s next major update, which is likely to be 2025.24 or 2025.26. Rolling it out in a new update aligns with how Tesla has historically introduced features.

If they turned it on for everyone at the same time, they could be exposing everyone to potential new issues, rather than only a smaller segment of users. While Grok is now well-tested through X and the Grok app, there are several elements that are new in Teslas, likely including the ability to control various vehicle functions, such as opening the glove box or other capabilities that voice commands are currently capable of. The Grok interface in the vehicle is also entirely new and may have some bugs associated with it that will need to be addressed, especially if they impact other features.

What we can likely expect is that Tesla will make some tweaks or bug fixes to Grok with the next major update that weren’t included in update 2025.20 and they’ll begin rolling it out to employees and then customers.

Supported Vehicles

Speaking of supported vehicles, thanks to the behind-the-scenes look at Grok, we have a good idea of the vehicles that will be supported. Tesla uses the same code for most of its vehicles, but then it’s compiled for each type of hardware. However, only the needed code is compiled for each vehicle, meaning that some pieces are left out entirely. Unfortunately, Grok code is not included in Intel software builds, meaning that only AMD Ryzen-based vehicles will receive Grok, at least initially.

We’ve seen Tesla go back and add support for Intel vehicles after it initially released a feature for AMD vehicles. We saw this with the weather radar overlay and several other features in the past. However, Tesla has been developing code with web technologies lately. While this makes development easier, it just doesn’t perform as well on the slower Intel hardware, causing it to be left out. We saw this with the new Dashcam Viewer, which is entirely coded in HTML, CSS, and JS. The new viewer was available on HW3 and HW4 vehicles, but only those that included the Ryzen infotainment processor.

Grok is coming to Tesla vehicles very soon. Next week at the latest.
— Elon Musk (@elonmusk) July 10, 2025

What to Expect

There’s a lot we’re expecting in Grok for Teslas. Some people will absolutely love it because it’ll completely transform their drives from a singular experience to feeling like they have a knowledgeable person sitting right next to them. Given the recent controversies surrounding Grok, some people will strongly oppose it. Hopefully, Tesla makes it easy for those users to turn off Grok.

The voice command system, which is activated through the steering wheel, is expected to be replaced with Grok. This will mean that you’ll be able to talk to your vehicle much more naturally, rather than having to remember specific syntax and commands, which should be a major improvement.

We’re personally looking forward to just being able to ask questions that pop into our heads while driving, such as What’s the date of Tesla’s next event, or How many miles away is Mars? Knowledge will be available at the touch of a finger and more accessible than ever.

Grok is also expected to support continuous conversations, meaning that you’ll be able to hold a conversation with it and go back and forth about a certain topic. While there are hints of a wake word in the code, for now, it seems like you’ll press the steering wheel button once to activate it, and then again to turn it off.

For those excited about AI and Grok, this will be one of the biggest additions to Tesla’s software in years, possibly only rivaled by the Dashcam / Sentry Mode feature and FSD Beta.

It shouldn’t be long now before we all have a chance to try it out for ourselves.